NOTE: The touchscreen alignment issue only affects the e7/e7D models. The new 7” aSeries, uses a different touchscreen design that is not affected by this issue.
Raymarine is committed to customer satisfaction and quality, ensuring all our customers experience the best performance possible when using our products.
A remedy to the potential touchscreen issue has been identified and as a result Raymarine is launching a customer care campaign beginning on December 31, 2013 for all e7 and e7D owners who experience touchscreen issues.
e7/e7D owners experiencing touchscreen alignment issues or e7/e7D owners wishing to avoid potential future touchscreen performance issues can have their e7/e7D replaced directly by Raymarine. Raymarine will provide replacement e7/e7D equipped with a replacement LCD touchscreen assembly that provides reliable and accurate touch screen performance.
How the e7/e7D Customer Care Campaign works:
Individual end-consumers can return their e7/e7D directly to Raymarine by completing our online return form. This should be completed before returning their e7 display to Raymarine. Consumers will be issued an RMA number along with detailed instructions on how to package, label and ship the e7/e7D back to Raymarine. The online return form along with detailed return instructions can be found at the following URL: http://www2.raymarine.eu/e/7392/e7customercare-/mw3tv/426561301
The attached e7/e7D Customer Campaign Bulletin has additional details, as well as answers to frequently asked questions (FAQs.)
Raymarine is taking these proactive steps to ensure that any e7/e7D purchased meets customer expectations in terms of performance and reliability.